Terms & Conditions

Last updated: 23 June 2025

Welcome to Spirit Ink! By placing an order on this website, you agree to the following terms and conditions. Please read them carefully.

This online store is operated by Spirit Ink Ltd as a fulfilment and service provider on behalf of the participating schools, who are the principal sellers of the items offered for sale.

1. About Us
Spirit Ink is a UK-based small business providing custom, print-on-demand spirit wear and school merchandise. Each product is designed in collaboration with the relevant school and printed to order.
We operate each online school store on behalf of the school, who is the legal seller of the goods. Spirit Ink provides design, production, fulfilment, website management, and customer service.

2. Orders
All products are made to order. Please double-check your order details before checking out.
If you need to change or cancel an order, contact us as soon as possible at hello@spirit-ink.co.uk. We may not be able to make changes once production begins.
We reserve the right to cancel any order due to stock availability, pricing errors, or suspected misuse.

3. Product Information
We strive to ensure that product descriptions, imagery, and sizing information are accurate. However, colours and sizing may vary slightly due to screen settings or manufacturing tolerances.
Please refer to the size charts provided for each item before purchasing.

4. Returns and Refunds
All items are custom printed to order, and we do not accept returns or exchanges unless an item is faulty or incorrect.
If you receive a damaged or incorrect item, please contact us with a photo and description of the issue. We will arrange a replacement or refund where appropriate, on behalf of the school.

5. Shipping and Delivery
Orders are typically dispatched within 7–10 working days. Delivery times may vary based on demand and location.
Spirit Ink is not responsible for delivery delays caused by courier services or other factors beyond our control.
You will receive a tracking email once your order has been dispatched.

6. Pricing and VAT
All prices are shown in GBP (£). Children’s clothing is generally zero-rated for VAT. VAT may apply to adult clothing, accessories, or Spirit Ink’s service fees.
Spirit Ink charges service and fulfilment fees to the schools, not to individual customers, and acts solely as an agent for the schools in this transaction.

7. Privacy and Data
We collect only the data necessary to fulfil your order and provide support. We never sell or share personal data.
Spirit Ink Ltd acts as a data processor on behalf of each school. For full details, please refer to our Privacy Policy.

8. Use of Website
You agree not to misuse this website or attempt to access it for any unlawful purpose.
All content including designs, logos, and images are the property of Spirit Ink Ltd or their respective school partners and may not be used without permission.

9. Contact Us
For help with your order, please contact us at:
hello@spirit-ink.co.uk
Spirit Ink provides fulfilment, delivery, and customer service on behalf of each participating school.